ORDERING INFORMATION
Payment
Our website accents all major credit cards as well as Apple Pay. If you prefer to pay via Venmo, Zelle or Pay Pal send us an email and we can invoice you via your chosen payment method.
Delivery
Each item from Jill Courtemanche Millinery is made by hand in our Orange County Atelier. Quality and attention to detail are our highest priority and can take a little extra time, so please allow up to three weeks for delivery on your custom hats and/or bridal pieces. We will do our very best to accommodate rush orders. Please make any notes in regards to your order in the comments section when checking out and be sure to include your phone number or email so we can contact you with any questions.
It is also a good idea to keep in mind that we have a whole store full of hats besides what you see here on our website. If you don't see exactly what you are looking for, or need a piece in a pinch, just send us an email with a picture of your outfit and we will get right back to you with some fabulous options that are ready to go.
Shipping & Handling
All hats and fascinators come wrapped in a signature JCM hatbox and are shipped inside a carton.
Domestic ground shipping charges range from free to $35.00 depending on the dimensions and weight of item(s) purchased. We ship via UPS, FedEx or USPS and all packages are insured for the full purchase price. If you need your hat shipped in an expedited fashion, please note this in the comments section and include your phone number. We will contact you in a speedy fashion with the information on delivery options and any additional charges for express service.
Currently, our website only accepts orders for domestic shipping but we are happy to arrange for international shipping with clients directly. Contact us here and let us know the hat(s) you would like to order and the delivery shipping address. We will contact you with the shipping options and pricing information. Please note that any and all customs charges are the responsibility of the customer.
Once your hat is made and ready to ship, you will receive an email from us with all of the tracking information. We encourage you to monitor the shipping status of your package closely, Jill Courtemanche Millinery is not responsible for stolen or missing packages once delivered by UPS, FedEx, USPS or DHL.
Additionally, we offer free pick up at our studio in Irvine, CA. If you choose this option at check out, we will contact you to arrange a time for you to come by. Please note all hats must be picked up within 10 days of purchase.
Sales Tax
Applicable state sales tax will be added to all orders shipped within the United States. There is no sales tax on Gift Certificates or Workshops. We do not charge sales tax on international orders but any/all customs charges are the responsibility of the customer.
Return Policy
Because each of our items is made to order, we are not able to offer returns or exchanges. We encourage you to ask questions up front to avoid any confusion.
Sizing
To attain your proper head-size, wrap a soft tape measure around your head, (across the middle of your forehead) and measure the circumference. An average head-size for a woman is 22" to 22.5" and for a man 23" to 23.5". We suggest leaving a fingers width of room in when you measure for comfort.
During the check-out process, a box will come up asking you to choose your head size and you can specify this information for us then.
Of course, we can make your hat in any size so if you don't see your size listed, write it into the comments section at checkout and we will be sure to get you the perfect fit.
Custom Designs
We welcome the opportunity to create a custom piece for your special occasion! Whether it is as simple as a custom color, fabric, or trim to match your outfit, or an over the top fascinator for Royal Ascot, we will work with you to create that special piece.
Easily send us any inquiry about custom orders using the form below.